Dealing with Difficult People

Our Dealing with Difficult People training course is run in Aberdeen and has been designed for managers or individuals who are faced with difficulties in working with others or dealing with difficult situations. Conflict is best to be tackled head on and this course will help delegates to overcome these awkward situations by using specific strategies and techniques. Delegates will learn the characteristics of three main behaviour types – assertive, aggressive and passive. Delegates will also asses their own behaviour and consider how it might affect others.

Objectives

To understand behaviour and its effects
To develop communication skills that help deal effectively with difficult situations
To recognise three different behaviour types
To be able to a professional and appropriate style of behaviour when handling difficult situations
To handle confrontation effectively

Duration

1 day Workshop 9.30am - 4.30pm

Workshop Cost: £260.00 + vat per delegate

Contact us to find out more information or to book on to this course. Telephone 01224 625803.

This course has been developed by the UK's Leading Private Training Provider who specialise in Office and IT based training.